Every insurer to whom an assignment is made shall do all of the following:
(a)
Provide policyholders with information on how to report claims.(b)
Provide brokers and agents with a toll-free telephone number or accept their collect calls for the purpose of providing agents and brokers with a means of communicating with the insurer in order to rectify errors in applications or endorsements for assigned-risk coverage.(c)
Reply in writing within 15 days to complaints disputing the amount of premium charged for coverage under this article.
Source:
Section 11624.4, https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=INS§ionNum=11624.4..